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+91 - 98941 62963

Refund Policy

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RESERVATION

  • Please make advance reservation via telephone or book online to ensure room availability.
  • Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation.
  • Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.
  • The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.
  • The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.
  • We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.
  • On check in to the hotel, please present the hotel reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges.
  • All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the hotel booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis. Laila Palace Hotels reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
  • All extra services & amenities not part of this offer will be available at an on additional charge only.
  • Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.
  • All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

OCCUPANCY

Normal occupancy permits maximum two people per room. Additional person (if room size permits) is charge extra as per prevalent rate of the Hotel.

DEPOSIT/ ONLINE PAYMENT

  • In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit.

    The guidelines in this regards as under:-
    • Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
    • Please note that if an online booking is modified or canceled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or canceled online.
    • In the event of cancellation of non cancelable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
    • Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.lailapalace.com without benefits / restrictions.

CANCELLATION AND EARLY CHECKOUT POLICY

  • In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regards as under:-
  • Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
  • Please note that if an online booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or cancelled online.
  • In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
  • Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.jaypeehotels.com without benefits / restrictions.

REFUND POLICY

  • On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
  • In case the reservation is not confirmed, we will refund the payment, it will still take two(2) to four(4) weeks for the transfer process.

MODIFICATION

Any modification in the reservation is subject to availability at the time of making such a request.

NON-ARRIVAL TO THE HOTEL (NO SHOW)

  • If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.
  • If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-canceled and no refund admissible.

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